Terms of Service
Effective Date: 8th September, 2025
Welcome to Longtail Health (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website [longtailhealth.co], services, and products (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent that
you have the authority to agree to these Terms.
2. Services Provided
Longtail Health provides preventative health insights for dogs, based on biomarker testing, AIpowered analysis, and veterinary guidance. We are not a replacement for professional veterinary care. Always consult a licensed veterinarian for diagnosis and treatment of your pet.
3. User Responsibilities
When using our Services, you agree to:
• Provide accurate, complete information about yourself and your pet.
• Use the Services only for lawful purposes.
• Not misuse, copy, or distribute our materials without permission.
• Follow all instructions provided with our testing kits and recommendations.
4. Payments and Subscriptions
• Prices are displayed at checkout and may change from time to time.
• By purchasing a product or subscription, you authorize us (and our third-party
processors) to charge your payment method.
• Subscriptions automatically renew unless canceled in your account settings.
5. Shipping and Returns
• Testing kits are shipped to the address you provide.
• You are responsible for returning samples according to the instructions.
• Refunds may be issued only if requested within [30 days] and if the kit has not been used.
6. Intellectual Property
All content, logos, branding, and technology associated with Longtail Health are owned by us or
our licensors. You may not use, copy, or reproduce them without prior written consent.
7. Disclaimers
• Our Services are intended for informational and wellness purposes only.
• We do not guarantee prevention, diagnosis, or treatment of any condition.
• Recommendations are based on available biomarker data and are not a substitute for veterinary advice.
8. Limitation of Liability
To the fullest extent permitted by law, Longtail Health and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Services. Our total liability for any claim will not exceed the amount you paid us in the past 12 months.
9. Termination
We may suspend or terminate your account if you violate these Terms. You may also stop using the Services at any time.
10. Governing Law
These Terms are governed by the laws of the State of [Insert State], without regard to conflict of laws principles.
11. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our Services means you accept the updated Terms.
12. Contact Us
If you have any questions about these Terms, contact us at: Longtail Health
Email: support@longtailhealth.co
Terms of Service
Effective Date: 8th September, 2025
Welcome to Longtail Health (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website [longtailhealth.co], services, and products (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent that
you have the authority to agree to these Terms.
2. Services Provided
Longtail Health provides preventative health insights for dogs, based on biomarker testing, AIpowered analysis, and veterinary guidance. We are not a replacement for professional veterinary care. Always consult a licensed veterinarian for diagnosis and treatment of your pet.
3. User Responsibilities
When using our Services, you agree to:
• Provide accurate, complete information about yourself and your pet.
• Use the Services only for lawful purposes.
• Not misuse, copy, or distribute our materials without permission.
• Follow all instructions provided with our testing kits and recommendations.
4. Payments and Subscriptions
• Prices are displayed at checkout and may change from time to time.
• By purchasing a product or subscription, you authorize us (and our third-party
processors) to charge your payment method.
• Subscriptions automatically renew unless canceled in your account settings.
5. Shipping and Returns
• Testing kits are shipped to the address you provide.
• You are responsible for returning samples according to the instructions.
• Refunds may be issued only if requested within [30 days] and if the kit has not been used.
6. Intellectual Property
All content, logos, branding, and technology associated with Longtail Health are owned by us or
our licensors. You may not use, copy, or reproduce them without prior written consent.
7. Disclaimers
• Our Services are intended for informational and wellness purposes only.
• We do not guarantee prevention, diagnosis, or treatment of any condition.
• Recommendations are based on available biomarker data and are not a substitute for veterinary advice.
8. Limitation of Liability
To the fullest extent permitted by law, Longtail Health and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Services. Our total liability for any claim will not exceed the amount you paid us in the past 12 months.
9. Termination
We may suspend or terminate your account if you violate these Terms. You may also stop using the Services at any time.
10. Governing Law
These Terms are governed by the laws of the State of [Insert State], without regard to conflict of laws principles.
11. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our Services means you accept the updated Terms.
12. Contact Us
If you have any questions about these Terms, contact us at: Longtail Health
Email: support@longtailhealth.co