Privacy Policy

Effective Date: 8th September, 2025

Longtail Health (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.longtailhealth.co and use our services.

1. Information We Collect

We may collect the following types of information: • Personal Information: Name, email address, phone number, payment information. • Pet Information: Dog’s name, breed, age, health-related data, lab results. • Usage Data: IP address, browser type, device information, pages visited, cookies, and analytics data.

2. How We Use Your Information

We use the information we collect to: • Provide and improve our services. • Personalize recommendations and health insights for your dog. • Communicate with you (e.g., updates, customer support). • Process payments and fulfill orders. • Conduct research and product development (in anonymized form). • Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal information. We may share information with: • Service Providers: Labs, veterinarians, shipping providers, and payment processors who help deliver our services. • Business Partners: If you opt-in to specific offers or integrations. • Legal Requirements: If required by law, regulation, or legal process.

4. Data Retention

We retain personal and pet health information as long as necessary to provide our services or comply with legal obligations. You may request deletion of your data at any time (see Section 7).

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

6. Cookies and Tracking

We use cookies, pixels, and similar technologies to analyze website traffic, measure ad performance, and improve your experience. You can manage cookie preferences in your browser.

7. Your Rights

Depending on your location, you may have rights to: • Access, correct, or delete your personal information. • Opt out of marketing communications. • Request a copy of your data. • Restrict or object to certain data processing. To exercise these rights, contact us at privacy@longtailhealth.co

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: Longtail Health Email: privacy@longtailhealth.co